Booking.com, on behalf of BHFS (Booking Hospitality Financial Services) , has announced an update to the terms and conditions for its payment processing service. The company's stated goal is to improve the transparency of its service descriptions and clarify certain operational aspects.
Changes to the BHFS Payments Agreement: What's Changing from November 10, 2026
Topics index
Below we analyze in detail the 6 main changes made to the contractual text.
1. Virtual Credit Cards (VCCs)
It is officially confirmed that Virtual Credit Cards (VCCs) are issued and disbursed exclusively to the main owner of the property and not to associated Partners.
2. Mutual confidentiality obligation
A bilateral clause comes into force that obliges both Booking.com/BHFS and the partner/host to protect and not disclose the other party's non-public confidential information.
3. Sharing of personal data and group companies
Please note that personal data and confidential information may be shared with other companies belonging to the Booking.com group for purposes related to:
Risk management ;
Fraud Prevention;
Regulatory compliance and legal compliance.
4. New definition of “Associated Partner”
The concept of Associated Partner has been redefined: it specifically refers to a person or entity authorized to receive payments , superseding the previous definition linked to the management or reception of guest reservations.
5. Payment terms and obligations
The contract clarifies that the obligation to pay the sums to the facility or its associated Partners arises only and exclusively after BHFS has collected the amount from the relevant third party (broadening the concept beyond just the intermediaries of the payment method).
6. Broadening the definition of “payments”
The definition of “payments” is expanded to include any amount that Booking.com has agreed or agreed to pay to the property, regardless of the specific reason.
Reconciliation table of contractual innovations
| Scope | Before the update | From 10 November 2026 |
| CCV Recipients | Uncertainty about the assignment | Only to the main partner (excluding associated partners) |
| Confidentiality | Unilateral or non-explicit | Mutual and binding for both parties |
| Associated Partner | Who manages the reservations | Who is eligible to receive payments |
| Accreditation Condition | Linked to the payment intermediary | Subject to actual collection from any third party |
How to request a PDF copy of the Updated Contract
If you would like to view the full text of the new terms and conditions, you can request the official document directly from your control panel.
Step-by-step procedure via Extranet:
Log in to your Booking.com Extranet.
Click on the account icon (top right) and select Contracts.
Click the Request button.
Note: A PDF copy of your updated Payment Agreement will be sent to the email address associated with your account within two business days.
No manual action is required to accept the new contract. Acceptance occurs through tacit consent : if you do not send any communication to the contrary by November 10, 2026, the new terms and conditions will be deemed accepted and will automatically come into effect.
If you do not intend to adhere to the new terms, you can request immediate and free termination of the Payments Agreement by November 10, 2026.
To withdraw you can:
Option 1 (Accounting Section): Go to Accounting > Accounting Support > FAQs > Terminate BHFS Payments Agreement.
Option 2 (Messaging): Send a formal communication via the Extranet Message Inbox.
For full legal documentation, data processing policies and up-to-date details on the payment services provided by BHFS, please refer directly to the BHFS Terms and Conditions and Privacy Policy on the Booking.com Extranet.
Stay up to date with the latest news in the non-hotel sector and discover the best management tips for your property. Receive the best strategies, regulatory updates and essential market trends directly in your email to help your accommodation facility grow.
