Coronavirus has undoubtedly given a major boost to the digital transformation of the tourism and hospitality sector. In order to continue operating, all accommodation facilities must comply with the national "Safe Hospitality" protocol . These procedures and measures, including online check-in , have been adopted to ensure the safety of guests and staff.

In this way, they encourage the use of technology and digital devices as much as possible to avoid crowds and reduce physical contact between people.

Among the most interesting innovation projects in the hospitality sector is undoubtedly online check-in, or web check-in. These tools streamline this process for both guests and facilities.

In fact, queues and long waits often form at the time of check-in as the reception staff has the task of registering the documents and carrying out the classic administrative operations.

How does online check-in work?

Thanks to the online check-in service, the customer himself enters his data at the time of booking. Therefore the staff at the reception will then verify these data upon arrival in an easier and faster way. In fact, you won't have to enter them manually.

It is a procedure that will allow you to free up time to dedicate to the customer and other tasks.

The structure can customize the registration form and request additional information. Additional sections are useful for collecting customer data and analyzing it with Business Intelligence tools.

Fast check-in can be implemented not only via email but also with digital concierge apps. These also offer other useful services, such as the ability to settle your bill through the app itself, or avoiding the physical handover of keys, which is instead replaced by automated systems on your smartphone.

The increasingly widespread use of smart concierge platforms and apps for guest management will become the hospitality industry of the future. This will not only allow for quick online check-ins before arrival, but also for booking additional services, chatting with staff, discovering the destination's attractions, and generally offering travelers a personalized experience.